FAQs and Preorder Status
Last updated November 11, 2022
Collection 14 - Final Shipments
Collection 15 - Fabric Printing
Collection 16 - Preorder Open
Below are the answers to some frequently asked questions. Still have a question or concern? Get in touch with us here.
WHAT IS YOUR LIFETIME QUALITY GUARANTEE?
Not only do we want our clothing pieces to be passed on to multiple children, we expect them to. We stand behind the quality of our workmanship and materials, and will repair or replace any items that are defective throughout their lifetime. This does not include normal wear and tear, or damage due to misuse or improper care.
HOW DO I CARE FOR MY ITEMS?
For optimal longevity, wash your Kind Clothing inside out with like colours, and either hang or lay flat to dry.
DO YOU OFFER LOCAL PICKUP?
Local pickup is located near the Edmonton Corn Maze. Pickup is free of charge. Just choose the local pickup option at checkout, and when your order is ready you'll receive an email from us with simple, contactless pickup details.
WHAT IS YOUR CURRENT TURNAROUND TIME?
Ready to ship items will ship within 5 business days.
This excludes preorders - Fabrics are custom printed for us and will take about 6-8 weeks to be printed. They are then shipped to us which takes about 2 weeks. Production turnaround is currently 4-6 weeks (this includes cutting and sewing). This means that a preorder could potentially take 12-16 weeks from the time it closes to the time it ships to you.
DO YOU ACCEPT RETURNS OR CANCELLATIONS?
As most items are made to order, we do not generally accept returns or cancellations. If you have questions or concerns about a specific order, or if there are problems with an order, feel free to contact us so that we can figure it out!
DO YOU OFFER WHOLESALE?
If you are a store owner and have inquiries about placing a wholesale order, please email us at firstname.lastname@example.org - we would love to chat!
WHERE CAN I SEE MORE KIND CLOTHING CO?
Find us on Instagram, Facebook, TikTok, and in our exclusive VIP group. Be sure to join our mailing list for insider information!